Welcome, Guest Login

Support Center

How can I attach a CTI Data Connector log file to a support ticket?

Last Updated: May 26, 2017 07:02PM CEST
After creating a log file for CTI Data Connector you can open a support ticket.
  • You need to register (create an account) first. If you are an existing customer, use the e-mail address specified in the order confirmation or an e-mail address including your company domain (e.g. @mycompany.com). This allows us to automatically determine your support agreement  
  • You will get a registration confirmation e-mail. Click on the link in the e-mail to finish the registration process
  • Then open a support ticket. You will get different options depending on your support agreement
Explain the problem in detail and especially add the following information
  • Outgoing / Incoming call
  • Which phone number did you use for testing
  • Which phone system / telephone set do you use
  • Can you reproduce the issue or does it occur only randomly
  • Which Browser are you using?
Then add the log file (ZIP) as file attachment.
Not what you're looking for? Try searching again or submit a support request.
404eff772b7bcb749867b2be579f9f2b@mirage.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete