Welcome, Guest Login

Support Center

Serial Number - Message: The entered Serial Number does not seem to be correct.

Last Updated: Aug 10, 2016 11:06AM CEST
If you get the error - The entered Serial Number does not seem to be correct. Please check it  - the most likely reason is that you installed the wrong program edition or you installed the life time license but you ordered the Cloud Edition.

Check the invoice which edition you bought, e.g. Starter, Basic or Professional Edition and also Cloud Edition or life time license.
  • Compare that with the edition you installed. The edition name can be found in the title bar (see screenshot, red box)
  • If you installed the wrong edition, uninstall Licence Protector and install again. During the installation select the edition you bought
  • If you installed the correct edition, copy the serial number from the invoice. Also compare the version number. A Serial Number for version 3 will not be accepted for version 4.
  • Download a different version.

Not what you're looking for? Try searching again or submit a support request.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found